Training & Support

The below diagram demonstrates the three levels of training and how this leads to support. Starting with General Awareness Training, a worker becomes 'inducted'. Following GAT, volunteers can become Connectors, and some of those continue to become ASIST-trained workers. Surrounding these training levels is the MATES 24/7 support network via Field Officers and Case Manager site and phone support.

General Awareness Training

GAT Training is delivered to at least 80% of workers on-site and is delivered en masse and on-site. This training introduces workers to the nature of the problem, that it’s okay to talk about mental health and provides practical guidance as to how they can assist. Click on the Enquire Here button so we can arrange field staff to contact you.

Enquire Here

Connector Training

Connector Training is provided to those people on site who volunteer to become a Connector - a person trained to help keep someone safe in a crisis, while at the same time connecting them to professional help. Click on the Connector Training Sessions button to see available courses. Alternatively, if you have several workers wishing to become Connectors, please use the contact form so we can arrange field officers to contact you.

Connector Training Sessions


Applied Suicide Intervention Skills Training (ASIST) equips individuals to become an ASIST worker, comparable to the first aid officer on-site. ASIST workers will talk to a person contemplating suicide with the objective of making this person ‘safe’. Using simple skills, an ASIST worker will listen to the person’s concerns and respond to them appropriately with the aim of reaching a ‘safe plan’.

Please click on the ASIST Training Sessions button to see all ASIST courses scheduled for this year.

ASIST Training Sessions